Services
Medical Director, Dr. Philip E. Tomsik, and our staff of generous volunteer physicians and nurses are on call to provide the following services:
• Healthcare services for all ages (Newborn – 65 years of age)
• Regular Check-ups / General Screenings
• Medical Tests: Lab Work, X-Rays, and Special Testing
• Prescription Assistance
• Ohio Benefit BankTM application site
• Care for Continuing Illnesses: Diabetes, High Blood Pressure, Heart Conditions
• Additional care from out partner hospitals in the area
• Referrals for special medical treatment
• Linking to other services
• Healthy Start Information & Applications
NCHM services are available to individuals and families who are without health insurance and are living on a limited income.
To be seen by one of our physicians, we ask that you become a registered North Coast Patient. To become a patient, you’ll need to fill out some paperwork and provide the following:
• photo ID
• Proof of income
Patients are asked to pay a $10 administrative fee once a year. This can be paid at the time of registration.
Patient Satisfaction
North Coast Health Ministry conducts bi-annual patient satisfaction surveys to ensure that we are providing the best care possible to our patients. We are pleased to publish the results of our latest survey.
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Outcomes
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Percentage of surveyed patients
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Since I have become a patient at NCHM, my overall health has improved or stabilized
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97%
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Since I have become a patient at NCHM, my quality of life has improved
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46%
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Since I have become a patient at NCHM, I have been referred to other community services/resources
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34%
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Patients that have been out of work in past 12 months that returned to work
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7%
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Patients that have used the ER in the past 12 months that report less frequent ER use
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29%
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Patients that have been hospitalized in the past 12 months that report less frequent hospitalizations
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15%
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Patient Satisfaction Questions
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Percentage of surveyed patients who agree or strongly agree with statement
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During med visits, I am always allowed to say everything I think is important
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99%
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Staff consistently explains medical terms so that I can understand them
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99%
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The staff who treat me have an interest in me as person
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99%
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In general, I am treated with dignity and respect at NCHM
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100%
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When I am receiving med care, staff consistently pays attention to my privacy
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100%
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The medical care I receive is excellent
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98%
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The staff listens carefully to what I have to say
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100%
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The staff usually spends plenty of time with me
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98%
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The staff gave me an explanation about my problem/illness that I could understand
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97%
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Information provided to me over the telephone by NCHM nurses is helpful
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89%
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My phone calls are returned in a timely manner
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92%
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I would recommend NCHM to friends and family for med care if they qualified
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100%
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Electronic Health Records
Striving to provide the highest level of quality care in the most efficient way, we have invested in an electronic health record system for our patients. Launched in September 2007, the electronic health record (or EHR) now enables our doctors and nurses to document and manage patient care directly through computers.
Storing and maintaining health records electronically is fast becoming the norm in hospital systems, and more and more physicians’ practices too are embracing the trend. The reasons are many and compelling as electronic records allow for more efficiency and accuracy in managing patient care.
Phil Tomsik, MD, Medical Director, and Lee Elmore, Executive Director, began investigating the possibility of using such a system for NCHM patients in early 2006.
“All of medicine is going this way where data is shared among all the people involved in a patient’s care. Using paper charts in our clinic was particularly challenging, too, since the information on the charts had to be in several places at the same time. Given our configuration in the clinic, that was difficult,”
- Philip E. Tomsik, M.D., Medical Director, on the importance of going paperless
“All the patient charts are there in the computer, easy to find. The labs and the tests, which are mostly done off-site, are there, too. Having such quick access to full patient records helps the practitioner make better decisions about care."
- Kathy Rodgers, RN, Head Nurse
“It lets us take care of our patients easier and better,”
- Lee Elmore, Executive Director